We’ve never pretended that delivering healthcare across the 2.55 million square kilometres would be an easy task, but 365 days on from the official launch of our Command Centre we find ourselves reflecting on our progress in embracing technology to make access to specialist healthcare and advice for our country clinicians when they care for country patients We do things differently in the country –and we like to get things done which forces us to think outside the box, to harness technology and to innovate in a way that no other healthcare organisation has before. Since conception in 2012 we have assisted our country colleagues with care to nearly 120,000 patients in country WA. We operate a world-leading 24/7 specialist hub now operational across 85 sites and support in the areas of Emergency Department Presentations, care of the Inpatient with virtual ward rounds, providing access to Mental Health and Psychiatry Specialists whatever time day or night and during COVID rapid access to critical care and intensivist specialists. For our country clinicians, the Command Centre means knowing that specialist support is available when and where it’s needed most –even in our most remote communities. There’s no denying the ongoing workforce issues we face as an organisation – it’s something that comes hand in hand with operating one of the world’s largest and most remote health services –but our Command Centre means even the most isolated locations have support to manage the care of their patients, assist with fatigue, and have the friendly ear and face of a colleague who knows what it is like.
Donna Rogers- Acting Director, Kylie Bosich – Director, WA Country Health Service Command Centre