Telemedicine involves the use of computer and information technology aided communication to deliver healthcare in contexts other than face to face consultation. The use of telemedicine has been promoted in Australia for many years. However, despite vast outlays on infrastructure and promotion, its uptake had been limited until the pandemic made it mandatory for virtually everyone. Prior to the pandemic, Smith et al noted that telemedicine represented less than 1% of all specialist consultations, an outcome attributed to the reluctance of clinicians’ to adopt telemedicine. It was thought to be too disruptive and too complex, and it required retraining in new approaches to consulting. Increased cognitive load, and the stress associated with establishing a therapeutic relationships, are important factors to consider if telemedicine is to continue as a standard option for medical consultation. The aim of this presentation is to address the proposition that decreases in the degree of naturalness of a Computer Mediated Communication (CMC) lead to increases in the degree of cognitive effort required for shared communication. I will show that based on principles of cognitive adaptation that cognitive load decreases with practice. The implications for education and training in CMC for medical consultations will be outlined.
December 4 @ 10:30
10:30 — 10:50 (20′)
Prof Kathryn Hird – Professor at Notre Dame University